Outsourcing to overseas firms has always been a way to save money when times or tough, but with the answering services industry, chatter of how companies placed Indian call center agents on calls with little or no experience in the middle of the night became the talk of the web. Soon you heard about customers spending hours on the phone with these overseas call centers trying to fix some relatively easy computer problems and the many times the only solution these so called tech support gurus had to give was “reboot”. This result was from far too much outsourcing, and these call centers hired employees with virtually no training in an effort to keep up with demand.
